Our rugs are normally packed and dispatched within three working days. We send our rugs Priority and Recorded using the reliable National Spanish postal service, Los Correos, which provides easy parcel tracking on their Website (available in English).

Our prices include Postage & Packaging to world wide destinations.

Once your rug has been delivered, you have 14 days in which to return it, should it not be to your liking. The rug must be returned unused and must be well packaged to prevent any damage when in transit. Once we have received the rug and are happy it has been returned in the same condition as it was dispatched, we will issue you with a full refund minus the postage costs.

In the very unlikely event that you find a manufacturer's defect with your rug, you must notify us within 7 days of receiving it. The rug must be returned to us, and if it is deemed to have a manufacturing fault following our inspection, we will provide you with a full refund of the return postage, and either a replacement or a full refund of the rug, whichever you prefer.

PLEASE NOTE: we make every effort to take accurate photos of our rugs. However, we are unable to accept responsibility for any colour misrepresentations. If you are not happy with the colours, please return your rug to us as indicated above and we will refund you fully (except for the shipping costs).