Ordering information

Wholesale orders are made to your own specifications: you can have rugs made in shades of the colours of your choice or you can leave it to us to provide you with rugs handmade in colour ranges that are very popular and sell very well.

Rugs are made on receipt of full payment of order via bank transfer.

Our wholesale prices do not include shipping rates.

If you don’t have any shipping companies you are used to using, we can organize shipping of the rugs for you. We always try to get the cheapest shipping rates possible. We will provide you with a shipping quote for your provisional order so you can decide whether you want to proceed with your order or not.

Once your rugs have been delivered, you have 14 days in which to return them, should they not be to your liking. The rugs must be returned unused and must be well packaged to prevent any damage when in transit. Once we have received the rugs and are happy they have been returned in the same condition as they were dispatched, we will issue you with a full refund minus the postage costs.

In the very unlikely event that you find a manufacturer’s defect with some of your rugs, you must notify us within 7 days of receiving them. The rugs must be returned to us, and if they are deemed to have a manufacturing fault following our inspection, we will provide you with a full refund of the return postage, and either a replacement or a full refund of the rugs, whichever you prefer.

Do not hesitate to contact us for any help or information.